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La Autoridad de Electricidad y Agua de Dub\u00e1i (DEWA) es una de las principales organizaciones gubernamentales en los Emiratos \u00c1rabes Unidos, responsable de proporcionar servicios de electricidad y agua confiables, eficientes y sostenibles a Dub\u00e1i. DEWA desempe\u00f1a un papel central en el apoyo al crecimiento de Dub\u00e1i, el desarrollo econ\u00f3mico y la calidad de vida, ya que ofrece servicios p\u00fablicos de clase mundial, promueve la energ\u00eda limpia y fomenta la innovaci\u00f3n en los sectores de energ\u00eda y agua. DEWA atiende a millones de clientes y es reconocida por su compromiso con la excelencia, la sostenibilidad, la transformaci\u00f3n digital y la preparaci\u00f3n para el futuro.<\/span><\/em> La Autoridad de Electricidad y Agua de Dub\u00e1i (DEWA) identific\u00f3 la capacidad de IA como una prioridad estrat\u00e9gica de fuerza laboral para apoyar la adopci\u00f3n de IA a nivel empresarial. La organizaci\u00f3n necesitaba permitir que los empleados se convirtieran en desarrolladores activos de soluciones de IA en lugar de usuarios pasivos de IA, cerrando la brecha entre la conciencia de IA y la ejecuci\u00f3n pr\u00e1ctica de IA.<\/span> <\/span> <\/span>Los empleados necesitaban habilidades espec\u00edficas en codificaci\u00f3n asistida por IA, agentes de codificaci\u00f3n, automatizaci\u00f3n de flujos de trabajo, IA ag\u00e9ntica, orquestaci\u00f3n, gobernanza y desarrollo de IA enfocado en los negocios. El desaf\u00edo fue desarrollar un modelo de aprendizaje escalable que llevara a los empleados desde el conocimiento fundamental hasta la aplicaci\u00f3n pr\u00e1ctica y la capacidad de IA reutilizable.<\/span> <\/span> <\/span>\u201cAntes de Udemy, no ten\u00edamos una forma estructurada de cerrar la brecha entre la conciencia de IA y la ejecuci\u00f3n pr\u00e1ctica de IA\u201d, explica Mohammad Nsairat, especialista en Excelencia Empresarial. \u201cNecesit\u00e1bamos una base de aprendizaje que convirtiera a los empleados en desarrolladores activos de soluciones de IA\u201d.<\/span> <\/span><\/i> <\/span>DEWA se propuso construir una Academia de IA que combinar\u00eda el aprendizaje estructurado con la aplicaci\u00f3n pr\u00e1ctica, creando un modelo consciente de gobernanza para la adopci\u00f3n de IA en empresas.<\/span><\/p>\n","solution_heading":"La Academia de IA de DEWA impulsada por Udemy","solution_description":"

DEWA cre\u00f3 la Academia de IA, impulsada por Udemy y reforzada a trav\u00e9s de hackatones aplicados. La academia consisti\u00f3 en dos fases:la Fase 1, Codificador de IA, centrada en Claude Code y agentes de codificaci\u00f3n, y la Fase 2, Ingeniero de IA, centrada en IA ag\u00e9ntica y Protocolo de contexto del modelo (MCP). La academia enfatiz\u00f3 la construcci\u00f3n de soluciones de IA reutilizables, la automatizaci\u00f3n de procesos empresariales, la aplicaci\u00f3n de principios de gobernanza y la colaboraci\u00f3n entre equipos.<\/span> <\/span> <\/span>Udemy sirve como la plataforma de aprendizaje central para el aprendizaje de IA estructurado y al propio ritmo, y que proporciona acceso constante a cursos pertinentes en todas las divisiones. Udemy est\u00e1 integrado en un ecosistema de aprendizaje de tres capas: el aprendizaje de Udemy desarrolla conocimientos fundamentales y avanzados a trav\u00e9s de cursos estructurados, el seguimiento de la Academia de IA monitorea la participaci\u00f3n y el progreso, y los hackatones internos convierten el aprendizaje en aplicaci\u00f3n pr\u00e1ctica y capacidad de IA reutilizable.<\/span> <\/span> <\/span>\u201cUdemy es la base de aprendizaje de nuestra Academia de IA, ya que brinda a nuestros empleados el conocimiento estructurado que necesitan antes de desarrollar soluciones de IA reales en nuestros hackatones”, comenta Nsairat.<\/span> <\/span> <\/span>El camino de aprendizaje a adopci\u00f3n pasa por cursos de Udemy a trav\u00e9s de caminos de aprendizaje de la Academia de IA, mediante el seguimiento del progreso y la aplicaci\u00f3n de hackatones, hasta la capacidad de IA reutilizable y la preparaci\u00f3n para la adopci\u00f3n empresarial. El modelo estableci\u00f3 un lenguaje com\u00fan de IA entre departamentos, que abarca agentes de codificaci\u00f3n, habilidades reutilizables, ganchos, flujos de trabajo, orquestaci\u00f3n y dise\u00f1o consciente de la gobernanza.<\/span><\/p>\n","results_heading":"19\u00a0527 horas de aprendizaje y m\u00e1s de 200 habilidades de IA reutilizables","results_description":"

La Academia de IA de DEWA tuvo un impacto medible en el compromiso de aprendizaje y la capacidad de IA. 1258 usuarios se unieron a la plataforma, 1052 se inscribieron en cursos y 977 usuarios vieron al menos una conferencia. La organizaci\u00f3n registr\u00f3 19\u00a0527 horas de tiempo de aprendizaje visto, con 16 horas y 52 minutos vistos por usuario activo. La tasa de usuarios activos alcanz\u00f3 el 76\u00a0%, con un 65\u00a0% de adopci\u00f3n por parte de la organizaci\u00f3n.<\/span> <\/span> <\/span>La Academia de IA alcanz\u00f3 a 879 estudiantes, con 785 estudiantes activos y 613 que completaron al menos una fase. La Fase 1 logr\u00f3 una tasa de finalizaci\u00f3n del 70,8\u00a0%, mientras que la Fase 2 continu\u00f3 avanzando con 384 estudiantes inscritos y 109 finalizaciones. Adem\u00e1s, 106 estudiantes completaron ambas fases. Las habilidades tecnol\u00f3gicas representaron el 80,9\u00a0% del aprendizaje en Udemy, mientras que las habilidades empresariales representaron el 17,8\u00a0% y el desarrollo personal represent\u00f3 el 1,3\u00a0%.<\/span> <\/span> <\/span>\u201cCon Udemy, hemos desarrollado un modelo donde el aprendizaje se convierte en una capacidad de IA reutilizable. “Nuestros hackatones han generado m\u00e1s de 200 habilidades de IA reutilizables”, cuenta Nsairat.<\/span> <\/span> <\/span>El Hackat\u00f3n de habilidades de IA ag\u00e9ntica atrajo a m\u00e1s de 100 asistentes y gener\u00f3 m\u00e1s de 200 habilidades de IA reutilizables. El Hackat\u00f3n de hooks atrajo a 104 asistentes y construy\u00f3 capacidad en automatizaci\u00f3n impulsada por eventos, arquitecturas de respuesta a disparadores, forestaci\u00f3n de agentes y flujos de trabajo de IA.<\/span><\/p>\n","looking_ahead_heading":"Escalar el aprendizaje de IA","looking_ahead_description":"

DEWA contin\u00faa expandiendo la Academia de IA y la serie de hackatones, aplicando la capacidad de IA a procesos internos reales de negocio, lo que incluye RR.\u00a0HH., adquisiciones, TI, gesti\u00f3n de proveedores, informes y gobernanza. 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