{"id":176821,"date":"2026-09-21T16:00:01","date_gmt":"2026-09-21T16:00:01","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/"},"modified":"2026-09-28T13:56:37","modified_gmt":"2026-09-28T13:56:37","slug":"how-dewa-built-an-ai-native-utility-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/es-419\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/","title":{"rendered":"C\u00f3mo DEWA desarroll\u00f3 una utilidad nativa de IA con Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176821","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176866,"display_video_module":false,"case_study_pdf_download_url":"","award_selection":"2026_maximizing_impact","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176866,"id":176866,"title":"DEWA","filename":"DEWA.png","filesize":36088,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","link":"https:\/\/business.udemy.com\/es-419\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/attachment\/dewa\/","alt":"","author":"177","description":"","caption":"","name":"dewa","status":"inherit","uploaded_to":176821,"date":"2026-09-08 15:08:42","modified":"2026-09-08 15:08:42","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA.png.webp","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/DEWA-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"C\u00f3mo DEWA desarroll\u00f3 una utilidad nativa de IA con Udemy","resource_topics":["integrated_learning","technical_upskilling","ai_transformation"],"company_name":" Autoridad de Electricidad y Agua de Dub\u00e1i (DEWA)","year_award_name":"Ganador Regional 2026","category_name":"Maximizaci\u00f3n del impacto","industry_text":"Gubernamental","company_hq_text":"Dub\u00e1i, Emiratos \u00c1rabes Unidos","number_of_employees_text":"M\u00e1s de 500","office_locations_text":"Emiratos \u00c1rabes Unidos","business_outcomes_repeater":[{"stat_number":"AED\u00a0205\u00a0M","stat_description":"Ahorros validados entregados"},{"stat_number":"720","stat_description":"Empleados certificados"},{"stat_number":"M\u00e1s de 90","stat_description":"agentes de IA e iniciativas digitales desplegados"}],"challenge_heading":"Convertir la ambici\u00f3n de la IA en capacidad laboral","challenge_description":"

La Autoridad de Electricidad y Agua de Dub\u00e1i (DEWA) es una de las principales organizaciones gubernamentales en los Emiratos \u00c1rabes Unidos, responsable de proporcionar servicios de electricidad y agua confiables, eficientes y sostenibles a Dub\u00e1i. DEWA desempe\u00f1a un papel central en el apoyo al crecimiento de Dub\u00e1i, el desarrollo econ\u00f3mico y la calidad de vida, ya que ofrece servicios p\u00fablicos de clase mundial, promueve la energ\u00eda limpia y fomenta la innovaci\u00f3n en los sectores de energ\u00eda y agua. DEWA atiende a millones de clientes y es reconocida por su compromiso con la excelencia, la sostenibilidad, la transformaci\u00f3n digital y la preparaci\u00f3n para el futuro.<\/span><\/em> La Autoridad de Electricidad y Agua de Dub\u00e1i (DEWA) estableci\u00f3 un objetivo ambicioso: convertirse en una empresa de servicios p\u00fablicos nativa de IA. El programa de transformaci\u00f3n de eficiencia habilitado por IA, Al Hasbah, patrocinado por el CEO, ten\u00eda como objetivo desbloquear m\u00e1s de 2 mil millones de dirhams de los EAU (AED) en oportunidades de eficiencia a trav\u00e9s de la transformaci\u00f3n del flujo de trabajo habilitada por IA y la optimizaci\u00f3n de adquisiciones. Sin embargo, las capacidades de IA en toda la organizaci\u00f3n eran fragmentadas e incoherentes. Los equipos carec\u00edan de las habilidades estructuradas necesarias para identificar, dise\u00f1ar e implementar casos de uso de IA a gran escala.<\/span> <\/span> <\/span>DEWA necesitaba una fuerza laboral capaz de entender los fundamentos de la IA, aplicar la IA de manera responsable e impulsar la transformaci\u00f3n con confianza en todos los niveles de la organizaci\u00f3n.<\/span> La brecha entre la aspiraci\u00f3n y la capacidad era clara, y cerrarla se convirti\u00f3 en el mandato.<\/span> <\/span> \u201cEn lugar de tratar el aprendizaje como una actividad independiente de RR.\u00a0HH., alineamos los programas de desarrollo de capacidades con las prioridades comerciales para asegurar que el desarrollo de la fuerza laboral impulse resultados comerciales medibles. Con Udemy como nuestra plataforma de aprendizaje, hicimos que esa alineaci\u00f3n fuera real\u201d, comenta Mohammad Nsairat, Excelencia Empresarial.<\/span><\/p>\n","solution_heading":"Una AI Factory impulsada por el aprendizaje basado en roles","solution_description":"

DEWA estableci\u00f3 un modelo operativo de AI Factory, movilizando a m\u00e1s de 150 l\u00edderes ejecutivos, propietarios de iniciativas, propietarios de productos y escuadrones de IA bajo un marco de gobernanza unificado. Para construir las capacidades requeridas, DEWA lanz\u00f3 una estrategia de aprendizaje integral que combina programas de concienciaci\u00f3n sobre IA para ejecutivos, caminos de aprendizaje sobre IA basadas en roles a trav\u00e9s de Udemy, talleres pr\u00e1cticos de AI Factory, equipos de trabajo de IA interfuncionales y comunidades de pr\u00e1ctica.\u00a0<\/span> Los objetivos de aprendizaje estaban directamente vinculados a indicadores clave de rendimiento (KPI) estrat\u00e9gicos, entre los que se encuentran la adopci\u00f3n de IA, la mejora de la productividad, la optimizaci\u00f3n de procesos, la excelencia en el servicio y el impacto financiero. <\/span> <\/span> <\/span>La estrategia de aprendizaje se bas\u00f3 en tres pilares:<\/span> <\/span> <\/span>\u2022 Caminos basados en roles: <\/b>caminos de aprendizaje de Udemy adaptados a diferentes p\u00fablicos, desde la concienciaci\u00f3n sobre IA para empleados hasta IA aplicada para equipos t\u00e9cnicos y desarrolladores<\/span> <\/span>\u2022 Aplicaci\u00f3n pr\u00e1ctica: <\/b>los talleres de AI Factory y los equipos de IA multifuncionales permiten a los empleados aplicar nuevas habilidades a desaf\u00edos empresariales reales de inmediato<\/span> <\/span>\u2022 Gobernanza y medici\u00f3n: <\/b>la Torre de Control y el Marco de Realizaci\u00f3n de Valor de Al Hasbah rastrearon la eficacia del aprendizaje a trav\u00e9s del Modelo de Kirkpatrick y lo vincularon a resultados financieros validados<\/span> <\/span> <\/span>\u201cUdemy les dio a nuestros empleados las habilidades de IA que necesitaban, y la AI Factory les dio un lugar para aplicar esas habilidades a problemas reales de negocios. Juntos, convirtieron el aprendizaje en un valor medible\u201d, comenta Nsairat.<\/span><\/p>\n","results_heading":"AED\u00a0205 millones en ahorros validados","results_description":"

Hasta la fecha, 1245 empleados se han inscrito en los programas de aprendizaje de Udemy y 720 han obtenido certificaciones. La estrategia de desarrollo de capacidades permiti\u00f3 directamente el despliegue de m\u00e1s de 90 agentes de IA e iniciativas digitales, el avance de m\u00e1s de 20 iniciativas de transformaci\u00f3n, y la entrega de AED\u00a0205 millones en ahorros validados en un plazo de 6 a 9 meses. Un pipeline de valor m\u00e1s amplio que supera los AED\u00a0450 millones est\u00e1 avanzando a trav\u00e9s de etapas avanzadas de realizaci\u00f3n de valor.<\/span> <\/span> <\/span>Los empleados aplicaron habilidades desarrolladas a trav\u00e9s de los caminos de aprendizaje de Udemy, talleres de AI Factory y programas de habilitaci\u00f3n de transformaci\u00f3n para identificar, dise\u00f1ar e implementar casos de uso habilitados por IA en DEWA.\u00a0<\/span> Estas capacidades fueron integradas en equipos de IA multifuncionales, permitiendo a los empleados traducir el aprendizaje en resultados comerciales pr\u00e1cticos a trav\u00e9s de la automatizaci\u00f3n de flujos de trabajo, la optimizaci\u00f3n de adquisiciones y las iniciativas de productividad empresarial \u2014 demostrando que la capacidad, una vez desarrollada, se acumula.<\/span> M\u00e1s de 150 l\u00edderes se movilizaron a trav\u00e9s de actividades de gobernanza y transformaci\u00f3n, desarrollando un sentido de propiedad en toda la empresa sobre la transformaci\u00f3n impulsada por IA.<\/span> <\/span> <\/span>\u201cCon Udemy, traducimos las inversiones en aprendizaje en un impacto financiero validado, excelencia operativa y una transformaci\u00f3n sostenible a nivel empresarial\u201d, se\u00f1ala Nsairat.<\/span><\/p>\n","looking_ahead_heading":"Avanzar la visi\u00f3n","looking_ahead_description":"

DEWA contin\u00faa avanzando en su visi\u00f3n de utilidad nativa de IA, lo que le permite progresar en la cartera de valor de AED\u00a0450 millones y expandir el modelo operativo de AI Factory a trav\u00e9s de dominios comerciales adicionales. El programa Al Hasbah contin\u00faa vinculando las inversiones en aprendizaje con un valor comercial medible.<\/span> <\/span> <\/span>\u201cA medida que escalamos el programa Al Hasbah, Udemy nos proporciona la infraestructura de aprendizaje para seguir desarrollando las capacidades de IA que nuestra transformaci\u00f3n requiere\u201d, concluye Nsairat.<\/span><\/p>\n","cta_heading":"Ve a Udemy Business en acci\u00f3n.","cta_subheading":"Comienza hoy."},"yoast_head":"\nEstudio de caso de cliente - C\u00f3mo DEWA desarroll\u00f3 una utilidad nativa de IA con Udemy - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/es-419\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo DEWA desarroll\u00f3 una utilidad nativa de IA con Udemy\" \/>\n<meta property=\"og:description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/es-419\/case-studies\/how-dewa-built-an-ai-native-utility-with-udemy\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-28T13:56:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/es-419\\\/case-studies\\\/how-dewa-built-an-ai-native-utility-with-udemy\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/es-419\\\/case-studies\\\/how-dewa-built-an-ai-native-utility-with-udemy\\\/\",\"name\":\"Estudio de caso de cliente - 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