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Zelis\u00a0Healthcare, con sede en Hyderabad, Telangana, es el Centro de Capacidades Global de la empresa, que apoya la ingenier\u00eda, el desarrollo de productos, los servicios de datos y las operaciones de la plataforma para la organizaci\u00f3n m\u00e1s amplia de Zelis.<\/span><\/em>  <span style=\"font-weight: 400;\">En Zelis\u00a0Healthcare, la estrategia de aprendizaje comienza con la estrategia del negocio. A medida que el Centro de Capacidades Global en Hyderabad sigui\u00f3 creciendo, el equipo de Aprendizaje y Desarrollo se centr\u00f3 en garantizar que las inversiones en aprendizaje apoyaran directamente las prioridades de la empresa, incluida la adopci\u00f3n de la IA, la modernizaci\u00f3n de la nube, la ciberseguridad y la excelencia en ingenier\u00eda de software.<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">Eso requer\u00eda experiencias de aprendizaje espec\u00edficas dise\u00f1adas en torno a c\u00f3mo diferentes audiencias necesitan entender, aplicar y liderar el cambio.<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">\u201cComenzamos con la prioridad del negocio, luego identificamos las capacidades que nuestros equipos necesitan para cumplir con ello. Eso mantiene el aprendizaje enfocado, relevante y conectado con el trabajo\u201d, coment\u00f3 Shiva Jyothi Kasaraneni, gerente s\u00e9nior de Aprendizaje y Desarrollo.<\/span><\/p>\n","solution_heading":"Recorridos de aprendizaje basados en funciones dise\u00f1ados para la demanda empresarial","solution_description":"<p><span style=\"font-weight: 400;\">Zelis\u00a0Healthcare tradujo las necesidades de capacidad identificadas a trav\u00e9s de los comentarios de los l\u00edderes empresariales, la planificaci\u00f3n de la fuerza laboral y las evaluaciones de competencias en rutas de aprendizaje espec\u00edficas de Udemy.<\/span>  <span style=\"font-weight: 400;\">A medida que la IA se convirti\u00f3 en una capacidad estrat\u00e9gica, el equipo introdujo recorridos de aprendizaje de IA basados en funciones y adaptados a tres audiencias:<\/span> <b>\u2022 Conciencia de IA:<\/b><span style=\"font-weight: 400;\"> los asociados construyeron una comprensi\u00f3n pr\u00e1ctica de los fundamentos de IA <\/span><b>\u2022 Liderar el cambio habilitado por IA:<\/b><span style=\"font-weight: 400;\"> los l\u00edderes aprendieron a guiar la transformaci\u00f3n y entender sus implicaciones comerciales. <b>\u2022 <\/b><\/span><b>IA aplicada: <\/b><span style=\"font-weight: 400;\">los equipos t\u00e9cnicos y desarrolladores fortalecieron pr\u00e1cticas de ingenier\u00eda, automatizaci\u00f3n y habilidades en tecnolog\u00edas emergentes.<\/span> <span style=\"font-weight: 400;\">El equipo tambi\u00e9n cre\u00f3 rutas de aprendizaje solicitadas por el negocio, asoci\u00e1ndose a las unidades de negocio para convertir las necesidades reales de los proyectos en aprendizaje seleccionado. En el caso de Tecnolog\u00eda de pagos, esto incluy\u00f3 fortalecer las capacidades en DevOps, automatizaci\u00f3n del aseguramiento de la calidad, ingenier\u00eda de productos, nube y desarrollo asistido por IA.<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">&#8220;El aprendizaje es m\u00e1s valioso cuando est\u00e1 conectado al trabajo. Traducir las necesidades reales del negocio en rutas basadas en funciones nos permite hacer que el desarrollo sea m\u00e1s relevante, pr\u00e1ctico y f\u00e1cil de aplicar&#8221;, afirm\u00f3 Kasaraneni.<\/span><\/p>\n","results_heading":"939\u00a0estudiantes activos y 1311 finalizaciones de ruta","results_description":"<p><span style=\"font-weight: 400;\">A trav\u00e9s de Udemy Business, Zelis\u00a0Healthcare construy\u00f3 un modelo de aprendizaje escalable con una s\u00f3lida participaci\u00f3n. La iniciativa involucr\u00f3 a 939\u00a0estudiantes activos, quienes registraron 45\u00a0040 horas de aprendizaje, registraron 1626 inscripciones \u00fanicas en cursos y 5691\u00a0inscripciones en rutas de aprendizaje, y completaron 1311 rutas de aprendizaje en 173\u00a0rutas estructuradas.<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">El equipo utiliz\u00f3 el Modelo Kirkpatrick y la metodolog\u00eda ROI de Phillips para evaluar la eficacia y el retorno financiero de la capacitaci\u00f3n, con medidas vinculadas a la velocidad de incorporaci\u00f3n, la preparaci\u00f3n para la funci\u00f3n, la adopci\u00f3n de nuevas herramientas y la productividad.<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">&#8220;Lo que importa no es solo el volumen de aprendizaje, sino su relevancia. Estamos viendo un s\u00f3lido compromiso en torno a las capacidades relevantes para el negocio, incluida la preparaci\u00f3n en IA y las habilidades t\u00e9cnicas&#8221;, coment\u00f3 Kasaraneni.<\/span><\/p>\n","looking_ahead_heading":"Escalar hacia el futuro","looking_ahead_description":"<p><span style=\"font-weight: 400;\">Zelis\u00a0Healthcare planea extender los caminos de aprendizaje solicitados por el negocio a m\u00e1s equipos y profundizar la preparaci\u00f3n en IA en toda la organizaci\u00f3n.<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">&#8220;Ahora tenemos un modelo repetible para convertir las necesidades del negocio en aprendizaje dirigido. 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