{"id":176658,"date":"2026-09-21T10:47:41","date_gmt":"2026-09-21T10:47:41","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-iron-mountain-is-transforming-learning-at-scale-with-udemy\/"},"modified":"2026-09-28T13:56:41","modified_gmt":"2026-09-28T13:56:41","slug":"how-iron-mountain-is-transforming-learning-at-scale-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/es-419\/case-studies\/how-iron-mountain-is-transforming-learning-at-scale-with-udemy\/","title":{"rendered":"C\u00f3mo Iron Mountain est\u00e1 transformando el aprendizaje a gran escala con Udemy"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176658","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":176689,"display_video_module":false,"award_selection":"2026_engagement_excellence","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":176689,"id":176689,"title":"Iron Mountain","filename":"Iron-Mountain.png","filesize":24640,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","link":"https:\/\/business.udemy.com\/es-419\/case-studies\/how-innowave-built-a-learning-culture-that-drives-ai-innovation-with-udemy\/attachment\/iron-mountain\/","alt":"","author":"177","description":"","caption":"","name":"iron-mountain","status":"inherit","uploaded_to":176657,"date":"2026-09-08 15:39:00","modified":"2026-09-08 15:39:00","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain-300x175.png","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain.png","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain-300x175.png","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain-480x280.png","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"C\u00f3mo Iron Mountain est\u00e1 transformando el aprendizaje a gran escala con Udemy","resource_topics":["learning_culture"],"company_name":"Iron Mountain","year_award_name":"Ganador Regional 2026","category_name":"Excelencia en la participaci\u00f3n","industry_text":"Gesti\u00f3n de la informaci\u00f3n","company_hq_text":"Portsmouth, Nuevo Hampshire, EE.\u00a0UU.","number_of_employees_text":"M\u00e1s de 29\u00a0000","office_locations_text":"Global","business_outcomes_repeater":[{"stat_number":"M\u00e1s de 21\u00a0000","stat_description":"horas de aprendizaje completadas en seis meses"},{"stat_number":"3.7","stat_description":"Calificaci\u00f3n de la experiencia sobre 4"},{"stat_number":"M\u00e1s de 50","stat_description":"Administradores de grupos empoderados"}],"challenge_heading":"Escalar el aprendizaje en una fuerza laboral global ","challenge_description":"

Como socio de confianza de aproximadamente el 95\u00a0% de las empresas de Fortune 1000, Iron Mountain ayuda a organizaciones de todo el mundo a proteger y aprovechar el valor de sus activos f\u00edsicos y digitales. Para respaldar esa misi\u00f3n, se necesita una fuerza laboral \u00e1gil y preparada para el futuro que abarque las operaciones de primera l\u00ednea, la tecnolog\u00eda y las funciones corporativas. Sin embargo, su plataforma de aprendizaje anterior depend\u00eda de licencias restringidas, lo que generaba un acceso desigual y dejaba a muchos empleados sin acceso al aprendizaje en l\u00ednea.\u00a0<\/span> \u201cNos propusimos encontrar un socio que realmente pudiera respaldar a nuestra fuerza laboral global y ofrecer un aprendizaje accesible y de alto impacto a todos nuestros empleados, los Mountaineers, en toda la empresa, para que todos pudieran desarrollar continuamente habilidades para el futuro\u201d, explica Jemma Johns, directora de Recursos Humanos.\u00a0\u00a0<\/span> Iron Mountain dej\u00f3 atr\u00e1s los modelos con un n\u00famero limitado de licencias y adopt\u00f3 un modelo para toda la empresa que brinda a todos sus empleados, desde las operaciones de primera l\u00ednea hasta la alta direcci\u00f3n, acceso a aprendizaje de alta calidad.\u00a0<\/span><\/p>\n","solution_heading":"Para toda la empresa y de f\u00e1cil acceso ","solution_description":"

Para integrar el aprendizaje de forma fluida en la experiencia de los Mountaineers, la empresa integr\u00f3 Udemy directamente en su infraestructura tecnol\u00f3gica principal mediante el inicio de sesi\u00f3n \u00fanico (SSO) de Okta y situ\u00f3 Udemy dentro del conjunto de aplicaciones prioritarias para empleados de la empresa; sin embargo, brindar acceso era solo el comienzo.<\/span> Tener acceso a 30\u00a0000 cursos suena incre\u00edble en teor\u00eda, pero, en la pr\u00e1ctica, una biblioteca interminable puede convertirse r\u00e1pidamente en una b\u00fasqueda interminable. Cuando se est\u00e1 ocupado, incluso decidir por d\u00f3nde empezar puede resultar abrumador.<\/span> Empoderar a los promotores locales del aprendizaje<\/b> Para sustituir las b\u00fasquedas interminables por una orientaci\u00f3n clara y con prop\u00f3sito, Iron Mountain colabor\u00f3 con los Servicios profesionales de Udemy, promotores locales del aprendizaje, l\u00edderes funcionales y expertos en la materia. Juntos, el equipo estableci\u00f3 objetivos claros, defini\u00f3 formas pr\u00e1cticas de medir el \u00e9xito y seleccion\u00f3 rutas espec\u00edficas que hacen que el crecimiento sea sencillo y f\u00e1cil de llevar a la pr\u00e1ctica:<\/span> \u2022 Capacidades espec\u00edficas:<\/b> itinerarios de aprendizaje estructurados en torno a la excelencia en la atenci\u00f3n al cliente, la gesti\u00f3n de cuentas, las primeras etapas profesionales y el liderazgo.<\/span> \u2022 Plan de estudios de IA por niveles:<\/b> desarrollado junto con el Centro de Excelencia de IA de Iron Mountain para guiar a los Mountaineers desde los conceptos fundamentales hasta la aplicaci\u00f3n t\u00e9cnica y estrat\u00e9gica avanzada.<\/span> \u2022 Aprendizaje m\u00f3vil:<\/b> accesible desde cualquier lugar, lo que ayuda a los equipos operativos y sin escritorio a integrar el aprendizaje de forma natural en sus funciones diarias.<\/span> \u2022 Aprendizaje colaborativo:<\/b> conversaciones dirigidas por promotores y el intercambio de conocimientos entre colegas ayudan a los Mountaineers a trasladar los conceptos aprendidos en la capacitaci\u00f3n a la pr\u00e1ctica diaria.\u00a0<\/span> \u201cHemos facilitado el acceso, capturado el impulso real del aprendizaje a trav\u00e9s de nuestra red de campeones, y creado caminos de capacidad espec\u00edficos que hacen que el crecimiento profesional se sienta personal para cada Monta\u00f1\u00e9s, sin importar su ubicaci\u00f3n, rol o aspiraciones\u201d dice Ciara McCann-Allan, socia de Aprendizaje Empresarial.<\/span><\/p>\n","results_heading":"Liberar el potencial de cada Mountaineer.","results_description":"

En poco m\u00e1s de seis meses, los Mountaineers completaron m\u00e1s de 21\u00a0000 horas de aprendizaje, de las cuales m\u00e1s de 18\u00a0000 se alinearon de forma intencional con prioridades estrat\u00e9gicas como IA, desarrollo del liderazgo, excelencia en la atenci\u00f3n al cliente, excelencia operativa y habilidades t\u00e9cnicas.\u00a0<\/span> El programa piloto inicial de aprendizaje sobre IA gener\u00f3 una participaci\u00f3n excepcional, con un Net Promoter Score de 92 sobre 100, una calificaci\u00f3n general de la experiencia de 3,7 sobre 4 y una puntuaci\u00f3n de confianza de los alumnos de 3,8 sobre 4. Para celebrar este hito y destacar la importancia fundamental de estas habilidades, los Mountaineers que completan una ruta de IA reciben una insignia oficial de Udemy, un certificado firmado y una nota de reconocimiento tanto del vicepresidente de Talento y Aprendizaje Global de Iron Mountain como del vicepresidente de Transformaci\u00f3n Digital e IA. <\/span> \u201cLiberar el poder de la IA en una fuerza laboral global comienza por generar confianza. Ofrecer a los Mountaineers rutas de aprendizaje de IA accesibles y relevantes para sus funciones convierte conceptos de alto nivel en pr\u00e1cticas cotidianas, lo que permite a nuestros equipos integrar de forma fluida lo aprendido en sus rutinas diarias\u201d. Sara Long, vicepresidenta de Talento Global y Aprendizaje.<\/span> M\u00e1s all\u00e1 de las m\u00e9tricas, los comentarios de toda la empresa destacan c\u00f3mo este enfoque espec\u00edfico y pr\u00e1ctico aumenta directamente la confianza, optimiza los flujos de trabajo diarios y convierte el aprendizaje en un mejor desempe\u00f1o en situaciones reales. Los Mountaineers se\u00f1alaron que la capacitaci\u00f3n era \u201cpr\u00e1ctica, relevante y de aplicaci\u00f3n inmediata en mi trabajo diario\u201d, mientras que otros comentaron: \u201cAprender sobre IA mediante Udemy ha aumentado mi confianza para usar la IA y trabajar de forma m\u00e1s inteligente\u201d.\u00a0<\/span><\/p>\n","looking_ahead_heading":"Construir una carrera larga y gratificante en Iron Mountain","looking_ahead_description":"

Sobre esta s\u00f3lida base, Iron Mountain se centra en ampliar el desarrollo espec\u00edfico, profundizar la responsabilidad compartida en todas las unidades de negocio y medir c\u00f3mo el desarrollo continuo de habilidades impulsa directamente el desempe\u00f1o empresarial.<\/span> \u201cA medida que seguimos creciendo, sabemos que la trayectoria de aprendizaje de cada persona es diferente. Nuestra funci\u00f3n es hacer que el aprendizaje sea relevante, accesible y flexible, al mismo tiempo que damos a nuestro personal la libertad de hacerse responsable de su propio desarrollo. A trav\u00e9s de Udemy, pueden desarrollar las habilidades que m\u00e1s les importan, mantenerse al d\u00eda con los cambios y aprender de la manera que mejor se adapte a sus necesidades, en cualquier momento, lugar y dispositivo\u201d, se\u00f1al\u00f3 Caroline McCafferty, directora de Aprendizaje Empresarial.<\/span> Para los Mountaineers, el crecimiento profesional ya no implica una b\u00fasqueda cuesta arriba de recursos dif\u00edciles de encontrar ni un privilegio reservado para unos pocos. Es un camino abierto, con apoyo y flexible para construir una carrera larga y gratificante en Iron Mountain.\u00a0<\/span><\/p>\n","cta_heading":"Ve a Udemy Business en acci\u00f3n.","cta_subheading":"Comienza hoy.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Iron-Mountain_OAA_Case-Study_One-Pager.pdf"},"yoast_head":"\nEstudio de caso de cliente - C\u00f3mo Iron Mountain est\u00e1 transformando el aprendizaje a gran escala con Udemy - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/es-419\/case-studies\/how-iron-mountain-is-transforming-learning-at-scale-with-udemy\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo Iron Mountain est\u00e1 transformando el aprendizaje a gran escala con Udemy\" \/>\n<meta property=\"og:description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/es-419\/case-studies\/how-iron-mountain-is-transforming-learning-at-scale-with-udemy\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-28T13:56:41+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/es-419\\\/case-studies\\\/how-iron-mountain-is-transforming-learning-at-scale-with-udemy\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/es-419\\\/case-studies\\\/how-iron-mountain-is-transforming-learning-at-scale-with-udemy\\\/\",\"name\":\"Estudio de caso de cliente - 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