{"id":176902,"date":"2026-09-21T16:59:56","date_gmt":"2026-09-21T16:59:56","guid":{"rendered":"https:\/\/business.udemy.com\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/"},"modified":"2026-09-28T14:53:45","modified_gmt":"2026-09-28T14:53:45","slug":"how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy","status":"publish","type":"customers","link":"https:\/\/business.udemy.com\/de\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/","title":{"rendered":"Wie Zelis Healthcare Weiterbildung mit der Gesch\u00e4ftsstrategie verband und mithilfe von Udemy KI-Basiswissen vermittelte"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"featured_media":0,"template":"single-award-winner-case-study.php","resource_type":[7],"class_list":["post-176902","customers","type-customers","status-publish","hentry","resource_type-case-study","post","without-featured-image"],"acf":{"choose_resource_hubs":["default"],"publish_to_selected_resource_hubs":["yes"],"company_logo":177745,"display_video_module":false,"award_selection":"2026_maximizing_impact","page_sections_to_display":["challenge","solution","results","looking_ahead"],"cta_buttons_to_display":["download_case_study","request_demo"],"archive_thumbnail":{"ID":177745,"id":177745,"title":"Zelis_logo","filename":"Zelis_logo.png","filesize":21953,"url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","link":"https:\/\/business.udemy.com\/de\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/attachment\/zelis_logo\/","alt":"","author":"177","description":"","caption":"","name":"zelis_logo","status":"inherit","uploaded_to":176902,"date":"2026-09-09 16:16:21","modified":"2026-09-09 16:16:21","menu_order":0,"mime_type":"image\/png","type":"image","subtype":"png","icon":"https:\/\/business.udemy.com\/wp-includes\/images\/media\/default.png","width":596,"height":348,"sizes":{"thumbnail":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo-150x88.png.webp","thumbnail-width":150,"thumbnail-height":88,"medium":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo-300x175.png.webp","medium-width":300,"medium-height":175,"medium_large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","medium_large-width":596,"medium_large-height":348,"large":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","large-width":596,"large-height":348,"1536x1536":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","1536x1536-width":596,"1536x1536-height":348,"2048x2048":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","2048x2048-width":596,"2048x2048-height":348,"genesis-block-theme-featured-image":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","genesis-block-theme-featured-image-width":596,"genesis-block-theme-featured-image-height":348,"genesis-block-theme-featured-image-wide":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo.png.webp","genesis-block-theme-featured-image-wide-width":596,"genesis-block-theme-featured-image-wide-height":348,"genesis-block-theme-logo":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo-300x175.png.webp","genesis-block-theme-logo-width":300,"genesis-block-theme-logo-height":175,"genesis-block-theme-mobile":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/09\/Zelis_logo-480x280.png.webp","genesis-block-theme-mobile-width":480,"genesis-block-theme-mobile-height":280}},"page_title":"Wie Zelis Healthcare Weiterbildung mit der Gesch\u00e4ftsstrategie verband und mithilfe von Udemy KI-Basiswissen vermittelte","resource_topics":["learning_culture","technical_upskilling","ai_transformation"],"company_name":"Zelis Healthcare ","year_award_name":"Regionaler Gewinner 2026","category_name":"Maximale Wirkung","industry_text":"Gesundheitswesen","company_hq_text":"Boston, Massachusetts, USA","number_of_employees_text":"> 3.500","office_locations_text":"USA und Indien","business_outcomes_repeater":[{"stat_number":"45.040","stat_description":"Lernstunden insgesamt"},{"stat_number":"5.691","stat_description":"Lernpfad-Anmeldungen"},{"stat_number":"1.311","stat_description":"Lernpfad-Abschl\u00fcsse"}],"challenge_heading":"Weiterbildung mit den gesch\u00e4ftlichen Priorit\u00e4ten verkn\u00fcpfen","challenge_description":"

Zelis Healthcare modernisiert die finanzielle Abwicklung im Gesundheitswesen f\u00fcr Kostentr\u00e4ger, Versorger und Leistungsempf\u00e4nger. Zelis Healthcare mit Sitz im indischen Hyderabad ist das globale Kompetenzzentrum des Zelis-Konzerns, zust\u00e4ndig f\u00fcr die Softwareentwicklung, Produktentwicklung, Datendienste und Plattformbetrieb.<\/span><\/em> F\u00fcr Zelis Healthcare beginnt die Lernstrategie mit der Gesch\u00e4ftsstrategie. Angesichts der stetigen Expansion des Global Capability Center in Hyderabad konzentrierte sich das Personalentwicklungsteam darauf sicherzustellen, dass die Bildungsinvestitionen direkt den Unternehmenspriorit\u00e4ten zuarbeiten, u.\u00a0a. der KI-Akzeptanz, der Cloud-Modernisierung, der Cybersicherheit und der Exzellenz in der Softwareentwicklung.<\/span> <\/span> <\/span>Das erforderte zielgerichtete Fortbildungsangebote, die den unterschiedlichen Zielgruppen gerecht werden in Bezug auf die jeweilige Art, zu verstehen, anzuwenden und \u00c4nderungen umzusetzen.<\/span> <\/span> <\/span>\u201eWir beginnen mit der gesch\u00e4ftlichen Priorit\u00e4t und identifizieren dann die Kompetenzen, die unsere Teams ben\u00f6tigen, um sie zu erf\u00fcllen. So bleibt Weiterbildung fokussiert, relevant und mit der Arbeit verbunden\u201c, sagt Shiva Jyothi Kasaraneni, Senior Managerin f\u00fcr Personalentwicklung.<\/span><\/p>\n","solution_heading":"Rollenbasierte Lernprogramme, die auf die gesch\u00e4ftlichen Anforderungen zugeschnitten sind","solution_description":"

Zelis Healthcare \u00fcbersetzte die Skills-Anforderungen, die anhand von Angaben der Gesch\u00e4ftsf\u00fchrung, Personalplanung und Kompetenzbewertungen ermittelt worden waren, in gezielte Udemy-Lernpfade.<\/span> Sobald KI zur strategischen Kompetenz wurde, f\u00fchrte das Team rollenbasierte KI-Lernpfade ein, die auf drei Zielgruppen zugeschnitten waren:<\/span> \u2022 KI-Bewusstsein:<\/b> Mitarbeiter:innen entwickeln ein praktisches Verst\u00e4ndnis der KI-Grundlagen <\/span>\u2022 KI-gest\u00fctzte Ver\u00e4nderung gestalten:<\/b> F\u00fchrungskr\u00e4fte lernten, Transformationen zu begleiten und deren gesch\u00e4ftliche Auswirkungen zu begreifen.\u2022 <\/b><\/span>Angewandte KI: <\/b>Technische Teams und Entwickler:innen aktualisierten die Entwicklungspraxis, Automatisierung und F\u00e4higkeiten in neuen Technologien<\/span> Das Team erstellte zudem die gesch\u00e4ftlich erforderlichen Lernpfade erstellt und kooperierte mit den Unternehmenseinheiten bei der Auswahl von Lerninhalten anhand realer Projektanforderungen. F\u00fcr die Zahlungstechnologie umfasste dies den Kompetenzaufbau in DevOps, in der automatisierten Qualit\u00e4tssicherung, der Produktentwicklung, der Cloud-Technologie und der KI-gest\u00fctzten Entwicklung.<\/span> <\/span> <\/span>\u201eWeiterbildung ist am effektivsten, wenn sie mit der Arbeit verkn\u00fcpft ist. Indem wir reale Gesch\u00e4ftsbed\u00fcrfnisse in rollenbasierte Pfade \u00fcbertragen, machen wir die Entwicklung relevanter, praktischer und einfacher anwendbar\u201c, sagt Kasaraneni.<\/span><\/p>\n","results_heading":"939 aktiv Lernende und 1.311 abgeschlossene Lernpfade","results_description":"

Mithilfe von Udemy Business gelang es Zelis Healthcare, ein skalierbares Weiterbildungsmodell mit starker Beteiligung aufzubauen. Die Initiative wurde von 939 aktiv Lernenden in Anspruch genommen, die 45.040 Lernstunden absolvierten. Dabei verzeichnete das Unternehmen 1.626 Kursanmeldungen und 5.691 Anmeldungen f\u00fcr Lernpfade. \u00dcber 173 strukturierte Pfade wurden 1.311 Lernpfade abschlossen.<\/span> <\/span> <\/span>Das Team verwendete das Kirkpatrick-Modell und die Phillips-ROI-Methodik, um die Effektivit\u00e4t der Schulungen und die Rentabilit\u00e4t zu bewerten, wobei Messwerte wie die Einarbeitungsgeschwindigkeit, die Qualifizierung f\u00fcr die jeweilige Rolle, die Einf\u00fchrung neuer Tools und die Produktivit\u00e4t ber\u00fccksichtigt wurden.<\/span> <\/span> <\/span>\u201eWas z\u00e4hlt, ist nicht nur der Umfang der Weiterbildung sondern ihre Relevanz. Wir sehen ein starkes Engagement bei den Qualifikationen, die f\u00fcr das Gesch\u00e4ft wichtig sind, darunter auch KI-Basiswissen und technische Skills\u201c, sagt Kasaraneni.<\/span><\/p>\n","looking_ahead_heading":"Ausbau f\u00fcr morgen","looking_ahead_description":"

Zelis Healthcare plant, die von Gesch\u00e4ftskunden angeforderten Lernpfade auf zus\u00e4tzliche Teams auszuweiten und das KI-Basiswissen unternehmensweit zu vertiefen.<\/span> <\/span> <\/span>\u201eWir haben nunmehr ein replizierbares Modell, um Gesch\u00e4ftsanforderungen in zielgerichtete Weiterbildung zu \u00fcbersetzen. Im n\u00e4chsten Schritt gilt es, diesen Ansatz auf andere Teams auszuweiten und fortlaufend die Kompetenzen auszubauen, die unsere Mitarbeiter:innen f\u00fcr k\u00fcnftige Anforderungen ben\u00f6tigen werden\u201c, so Kasaraneni.<\/span><\/p>\n","cta_heading":"Sieh dir Udemy Business in Aktion an.","cta_subheading":"Leg noch heute los.","case_study_pdf_download_url":"https:\/\/business.udemy.com\/wp-content\/uploads\/2026\/10\/Zelis-Healthcare_OAA_Case-Study_One-Pager.pdf"},"yoast_head":"\nKundenfallstudie - Wie Zelis Healthcare Weiterbildung mit der Gesch\u00e4ftsstrategie verband und mithilfe von Udemy KI-Basiswissen vermittelte - Udemy Business<\/title>\n<meta name=\"description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/business.udemy.com\/de\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Wie Zelis Healthcare Weiterbildung mit der Gesch\u00e4ftsstrategie verband und mithilfe von Udemy KI-Basiswissen vermittelte\" \/>\n<meta property=\"og:description\" content=\"Companies trust Udemy for Business to meet their learning and development needs.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/business.udemy.com\/de\/case-studies\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\/\" \/>\n<meta property=\"og:site_name\" content=\"Udemy Business\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/udemy\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-28T14:53:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/business.udemy.com\/wp-content\/uploads\/2023\/06\/udemy-business-organic-social-share-1200x630-refresh-2.png.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@udemy\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/business.udemy.com\\\/de\\\/case-studies\\\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\\\/\",\"url\":\"https:\\\/\\\/business.udemy.com\\\/de\\\/case-studies\\\/how-zelis-india-connected-learning-to-business-strategy-and-built-ai-readiness-with-udemy\\\/\",\"name\":\"Kundenfallstudie - 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