Leading in a Hybrid Work Environment

Coach, Develop, and Improve the Employee Experience of Those on Your Team

About this Program

Hybrid work impacts talent in many ways. Leaders need new skills for coaching, building relationships, and attending to employees’ well-being. They must also develop new approaches to attract and retain great talent no matter where employees work. 

Hybrid work has become the “new normal” for many organizations. In order to stay relevant in today’s competitive talent market, companies will need to ensure inclusive and high-performing workplaces that support employees regardless of how, when, and where they work. This means organizations need to invest in developing their leaders with the skills necessary to effectively manage, coach, and adapt to these new ways of working. 

This program helps leaders to better understand, build, and master the skills needed to thrive alongside their team in this new way of working. The goal is to enhance participant effectiveness in three core management areas while building and maintaining an inclusive, collaborative and engaging work environment, regardless of the physical setting.  The fundamentals of leading self, leading others, and leading teams are still at the core of effective leadership.  But our working worlds have changed dramatically, requiring a new answer to the question: “what works now?”

Learners complete a 6-week Guided Learning Journey to learn and apply new skills for managing in a hybrid work environment. Leaders will strengthen their own emotional intelligence, practice new approaches for coaching, communicating, and managing performance in a hybrid environment, and will apply practices designed to improve team culture, alignment, and performance.  The program includes three weeks of formal learning interspersed with three weeks of fieldwork and coaching.

Program Features

Leading in a Hybrid Work Environment consists of six weeks of learning and application developed in partnership with Ross School of Business, University of Michigan, and The RBL Group.


Coaching and Caring for a Hybrid Team

  • Why talent matters
  • What it means to be a coach
  • Mastering coaching skills
  • Personalizing relationships with employees


Coaching Your Team – Application Project

  • Coach in a virtual environment
  • Conduct a check-in conversation
  • Complete an empathy exercise


Developing Hybrid Teams

  • Getting the right people on your team
  • How to improve employee performance
  • Developing your people
  • Creating a diverse, equitable, and inclusive culture


Developing Your Team – Application Project

  • Provide real-time feedback
  • Define skills for the future
  • Develop a DEI action plan


Creating a Great Workplace for Hybrid Teams

  • Improving workplace communication
  • Retaining the right people
  • How to improve employee engagement
  • Delivering a positive employee experience


Leading Teams – Application Project

  • Application and coaching
  • Conduct a “stay interview”
  • Identify commitment drivers
  • Create an employee experience plan

Learners Will:

  • Explore the impacts of a hybrid work environment on employees’ mental health and well-being
  • Learn techniques to coach in a hybrid work environment
  • Personalize employee work experiences by taking care of an employee as a person
  • Plan to create or enhance a culture of collaboration and inclusion
  • Use strategies such as “stay interviews" to retain good talent

Discover how cohort learning can help your team

Developed in partnership with:


  • Leadership
  • Leading Teams
  • Talent Development


Dave Ulrich

Professor at the Ross School of Business, University of Michigan, and Partner at the RBL Group

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