Decision Making | Program

Finding Solutions to Unstructured Business Problems Program

The Best Way to the Right Answers

In this program, learners will apply a six-step process for resolving unstructured business problems, developed and tested by researchers and faculty at IESE, a top global business school based in Spain. Learners will examine what happens when managers conduct too little or too much analysis, and discuss how to handle personal attitudes, opinions, and ethical questions that come into the decision-making process. Learners will see how to distinguish between relevant and irrelevant information. They’ll practice developing an effective action plan, once they’ve come to a decision. By applying the six-step process to a series of simulated cases and a problem that they are currently facing, while getting feedback from experts and peers, they’ll develop stronger decision-making capabilities to achieve better results.

Download the Course Overview

Learners Will:

  • Understand differences between structured and unstructured problems
  • Apply the IESE Six-Step Process For Solving Unstructured Problems
  • Develop strategies to handle personal attitudes, opinions, and ethical questions that arise in decision-making exercises
  • Understand the importance of researching and testing assumptions in order to develop a realistic action plan

Developed in Partnership With:


Mike Rosenberg

Assistant Professor Strategic Management, IESE Business School and Academic Director for the Advanced Management Program in Media Entertainment, and Leading in a Matrix Organization

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