Case study
Industry
Business/Productivity Software
Company HQ
Italy
Number of Employees
600+
Office Locations
Across 3 countries
OverIT Boosts New Hire Onboarding Efficiency and Upskills its Entire Workforce
Udemy driving business outcomes
Case study details
OverIT helps field service teams harness the latest technology and digital transformation innovations to work safer and smarter. Its Next-Gen FSM platform supports operators, engineers, and technicians to monitor their work in the field — integrating countless modern technologies such as CRM, ERP, asset management, GIS, and IoT. While the company’s operations have traditionally centered on Italy, OverIT has strategic growth ambitions in Europe and North America, almost doubling its headcount in just two years to help make it happen. Relying on just limited in-person training, OverIT needed an online learning solution that would help support new hire onboarding and offer wide-ranging skills training on demand.
A rapidly scaling workforce in need of greater onboarding support
Successfully competing with some of the biggest players in the FSM market, OverIT is well-regarded across the energy and oil and gas sectors for its commitment to research and development (R&D), and has even been recognized as a Leader by IDC Marketspace for its Worldwide Utilities FSM Solutions.
This level of success doesn’t come easy. It’s taken more than 20 years of hard work and, most recently, doubling the company’s headcount to position its operations for global expansion.
But as any successful organization knows, a rapidly scaling team needs substantial Learning and Development (L&D) support, specifically bespoke, accessible onboarding. Samanta Zanchi, Learning & Development Manager at OverIT, explains: “Our previous L&D program relied on in-person training that was primarily product-focused — and was delivered by our senior employees who could only hold limited sessions each year. With new hire onboarding and the upskilling of existing employees on new products so critical to our growth, we needed a way to create a truly modern employee experience”.
OverIT had many new hires to onboard and train, and its remote workers needed greater L&D support. The company required an online L&D platform that could augment its newly created employee induction model and provide all its people with always-on training courses on any device.
Learning & Development Manager
A clearly defined onboarding program to help enable rapid growth
Because OverIT wanted to improve its employee experience through accessible online L&D, Samanta was keen for the company’s L&D strategy to be led by employees. “We set out surveying employees’ needs, and it became quickly apparent we needed a wide-ranging and scalable solution,” says Samanta. “After trialing several of the leading L&D solutions, we selected Udemy Business for its core skill support and ability to create Learning Paths.”
OverIT hires and onboards more than 100 employees each year. Using Learning Paths in the Udemy Business platform, line managers can define the content for each hire and monitor their progress within the platform’s dashboard. This is supported by Udemy Business’ Categories feature — allowing managers to select only the most relevant courses based on individual role requirements or whole team goals.
Among the most popular courses are project management, communications, and leadership, helping prepare OverIT’s future senior leaders for the company’s next stages of growth. What’s more, an increasing number of OverIT’s people are using Udemy Business to study aspects of software engineering — a critical capability of its commitment to R&D.
“My original goal was to create a great employee experience. Now, I want people to lead their own career paths,” says Samanta. “Our partnership with Udemy Business is helping us with our ambition to expand globally. The platform is fundamental to fostering an L&D mindset.”
A global expansion strategy also means supporting several languages and improving the team’s English language skills to help enter new markets. While most of Udemy Business’ courses are available in several languages, many of OverIT’s people use English course content not just to learn new skills, but to improve their English language skills at the same time.
Learning & Development Manager
86% adoption rate in the first six months and time to onboard new hires slashed
Within just six months of OverIT going live on Udemy Business, more than 86% of the company has adopted the platform, with over 600 hours of course content completed — an average of five hours per employee. What’s more, employee satisfaction is very high, with each course achieving a 4.4 out of 5 rating or above.
“The simple fact is we can’t guarantee consistent L&D across our team without Udemy Business,” explains Samanta. “For example, we wouldn’t have been able to cater to so many different training needs or perfect our new hire induction content. And because tender requests in Italy require us to demonstrate a certain degree of employee training, Udemy Business has even helped open up new business opportunities for us.”
Adopting an online learning solution that’s aligned with the company’s strategic goals has allowed OverIT to scale its team in response to demand, without the worry of reducing efficiency. It’s also meant that its existing team is more knowledgeable — which ultimately benefits its end customers.
“We’ve noticed our new hires are far more productive since we introduced our induction plan using Udemy Business,” says Samanta. “It’s far easier to onboard in larger numbers. The platform also helps us quickly respond to new customer delivery methods and upskill less technical employees before releasing product reconfigurations.”
As one such learner shares, “The platform provides unlimited access to the contents chosen, thus motivating and encouraging me to keep on learning, adjusting classes and pace of study to work and family commitments and to my own speed of learning.” – Maurizio Mattioni, Project Manager – OverIT
Project Manager – OverIT
R&D optimization and global expansion
As OverIT continues its growth journey, Samanta wants to measure the impact of training on the business in greater detail to help senior leadership gain a deeper understanding of how they can improve R&D. As the company expands to new markets, it plans to use Udemy Business to help improve its employees’ cultural awareness skills.
“Our people have fully-embraced online learning, with many now choosing how and where they complete training courses — Udemy Business creates curiosity,” says Samanta. “If I were to advise anyone embarking on their Udemy Business journey, it would be to understand your employees’ needs from the off and test Udemy Business against those needs, create a manager-led onboarding strategy, and communicate with your teams frequently.”
Project Manager – OverIT
Learning & Development Manager
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