Cimpress & Vista

Empowering Learning and Development with Remote-First Model

Cimpress is a global organization – with well-known businesses such as Vista – that specialize in scalable, customized consumer goods, delivering uniquely personalized digital and printed products to its customers. 

Following its switch to a remote-first, asynchronous working model in 2020, Cimpress & Vista wanted to ensure managers and team members were able to succeed by evolving and even transforming all aspects of work — not least its learning and development (L&D) strategy.

The organization formed a dedicated remote-first team, helping foster a continuous learning culture that supports the company’s transition to remote-first working, keeps people connected, offers fulfilling development opportunities, and supports team members’ wellbeing. 

Challenge: L&D to match a remote-first, asynchronous working structure

During the COVID-19 pandemic, almost every company was remote-forced and had to adapt to temporary remote working structures. But Cimpress & Vista embraced the challenge in full force, making remote-first, asynchronous working a permanent fixture in August 2020. 

“Our new structure means people can work flexibly from wherever they want, and whenever they are most productive,” says Kyle Pasake, Manager, Remote-First Learning & Development at Cimpress & Vista. “We knew that for the new structure to be successful, L&D would need to play a big role.”

Cimpress & Vista’s remote-first team wanted to create an L&D strategy that could evolve the organization’s previous approach to learning, function remotely, support the company’s planned growth, and help team members progress in their careers. 

“Previously, our L&D was mostly in-person and instructor-led. This made it difficult to create consistency across all our global locations, and the sessions wouldn’t have worked with our remote structure,” explains Kim Lanza, Director, Remote-First Team Member Success at Cimpress & Vista. “We needed an L&D solution that could help us deliver high-quality remote learning on a global scale.”

“We also wanted to create a culture of continuous learning that encourages team members to seek out learning opportunities throughout their entire careers at Cimpress & Vista, whether they’ve just joined us or are reaching their 20-year anniversary,” says Kyle.

Solution: Robust, remote, and scalable learning on-demand

Cimpress & Vista explored multiple solutions to help support its new working structure — considering the relevance of available content, how the systems support remote working, and how they could help the organization scale its learning initiatives. 

High-quality learning, anytime, anywhere

The biggest challenge Cimpress & Vista wanted to solve with its new L&D strategy was the organization’s transition to remote working. Using Udemy Business offered a helpful solution for the remote-first team.

“We wanted specific, remote working content to support our team members and help them develop the skills they need to work effectively, such as communication, time management, and leading remote teams,” says Kim. “We found that Udemy Business’ content on this topic was much more up-to-date and relevant than other providers.

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